BR Innovate Future Sdn. Bhd.
Company Registration No.: 202401046400 (1592246-D)
Last Updated: July 24, 2025

1) Scope & Acceptance

This Shipping & Delivery Policy (“Policy”) governs the delivery of physical and digital products purchased from BR Innovate Future Sdn. Bhd. (“BRIF”, “we”, “us”, or “our”) via our websites, subdomains, mobile applications, and other official sales channels (collectively, the “Platform”).
By placing an order, you (“Customer”, “you”) acknowledge that you have read, understood, and agree to be bound by this Policy, our Terms & Conditions, and Refund & Return Policy.

2) Product Categories & Delivery Modes

2.1 Physical Products

Merchandise, hardware, printed materials, and other tangible goods are shipped from our warehouse(s) or directly from suppliers via reputable couriers.

2.2 Digital Products

Mobile top-ups, e-vouchers, digital credits, insurance, consulting sessions, and other electronically delivered items are delivered via email, SMS, WhatsApp, or in-account delivery.

Note: Digital items may have activation/expiry rules and are typically non-returnable/non-refundable once delivered or accessed (see Refund & Return Policy).

3) Order Processing

• Standard Handling Time: 1–3 business days (excludes weekends & Malaysian public holidays).
• Cut-Off Times (GMT+8):
  • Orders received before 12:00 PM: processed same business day.
  • Orders received after 12:00 PM: processed next business day.
  • Weekend orders: processed on Monday (or the next business day).
• Inventory Day: No outbound shipments on the first Friday of each month.
• Notifications: If delays occur (e.g., stock constraints, high volume, verification issues), we will notify you via email/SMS/WhatsApp.
• Priority Handling: Available for bulk/corporate orders upon request (contact cs@brinnovatefuture.com).

BRIF may require additional time for fraud screening or KYC/identity verification before release.

4) Shipping (Physical Items)

4.1 Delivery Areas & Indicative Timelines

• Primary couriers include Pos Laju, J&T, and DHL.
• Tracking numbers are provided for all shipments.
• Shipping cost is calculated at checkout by weight/volumetric weight, dimensions, and destination.

4.2 Express Options (Peninsular Malaysia only)

• Same-Day Delivery (Klang Valley): Orders before 3:00 PM — RM15.
• Next-Day Delivery (Nationwide): RM10.

Not available for East Malaysia or Singapore.

4.3 Special Handling & Remote Areas

• Oversized/heavy items may require special handling or incur surcharges.
• Remote/outlying areas may experience +1–2 business days.

4.4 Packaging & Split Shipments

• Orders may be split into multiple parcels for logistics efficiency or stock availability.
• Packaging will be commercially reasonable to minimize damage risk.

5) Digital Delivery (Electronic Items)

• Standard Delivery Window: 1–24 hours after payment confirmation.
• Instant Processing: Many digital items (e.g., mobile top-ups) are instant upon successful payment and system validation.
• Delivery Channels: Email / SMS / WhatsApp / In-Account. Ensure your contact details are accurate and check Spam/Junk folders.
• No Shipping Fees apply to digital items.
• Expiry/Activation: Some products have expiry dates or activation requirements; see product page and order confirmation.

5.1 Mobile Top-Ups (SLA Guidance)

• Malaysia providers: typically instant.
• Singapore top-ups: processed within 4 hours.
• Confirmation will be sent to your email and/or mobile.

6) Risk of Loss, Title & Proof of Delivery

• Risk of Loss & Title (Physical): Pass to Customer upon handover to courier or successful delivery scan, depending on courier terms.
• Proof of Delivery: Courier delivered status, recipient signature, photo proof, or OTP (if applicable) constitutes successful delivery.
• Digital Delivery: Delivery logs, successful transmission records, system receipts, or redemption confirmation constitute delivery.

7) Customer Responsibilities

You agree to:

1. Provide accurate delivery/contact information (name, address, phone, email).
2. Ensure someone is available to receive/sign for the parcel at the delivery address.
3. Notify BRIF immediately of any changes or delivery issues.
4. Monitor email/SMS/WhatsApp for delivery updates.

BRIF is not liable for deliveries to incorrect/incomplete addresses provided by the Customer, failed delivery due to no recipient, or Customer’s failure to collect from courier/locker. Re-delivery/return charges (RM10–RM20 or courier rate) may apply.

8) Delivery Exceptions & Undeliverable Parcels

• Failed/Refused Delivery: Parcels returned due to no-show/refusal may incur return shipping and re-delivery fees.
• Unclaimed Parcels: If unclaimed within the courier’s holding period, parcels may be returned to the sender.
• Address Corrections: Post-dispatch changes are not guaranteed; additional fees and delays may apply.
• Force Majeure: See §12 (Events Beyond Our Control).

9) Issue Reporting & Resolution

9.1 Physical Items

• Report Window: Within 48 hours of marked delivery.
• Evidence Required: Clear photos of the outer box, inner packaging, shipping label, and damaged/incorrect item. Keep all packaging until case closure.
• Next Steps: We may require a return for inspection before exchange/refund.

9.2 Digital Items

• Check Spam/Junk folders.
• Contact us if not received it within 24 hours of payment confirmation.
• Provide screenshots of the error/incorrect item or failed redemption.

9.3 Resolution Timeline

• Most cases are resolved within 3–5 business days; complex courier/vendor investigations may take up to 14 business days.

10) Fees, Taxes & Cross-Border

• Duties/Taxes (Singapore): The Recipient is responsible for any import duties, GST, or clearance fees assessed by authorities or couriers.
• Surcharges: Remote area, special handling, re-delivery, storage, or address correction fees may apply per courier policy.
• Displayed Rates: Shipping fees shown at checkout are estimates; adjustments may occur for oversize/volumetric items (you will be notified if changes are required).

11) Service Levels & Disclaimers

• Delivery timelines are indicative and not guaranteed; delays may arise from couriers, weather, customs, systems, or peak seasons.
• BRIF is not liable for indirect or consequential losses (e.g., loss of business/opportunity) resulting from delays.
• Pre-orders/backorders ship upon stock arrival; estimated dates are subject to change.
• BRIF may hold orders pending fraud/KYC checks or clarify unusual transactions.

12) Events Beyond Our Control (Force Majeure)

We shall not be liable for delay or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, regulatory actions, strikes, pandemics, utility outages, systemic courier disruptions, or supply-chain failures. In such events, delivery will resume as soon as reasonably practicable.

13) Relationship to Other Policies

This Policy forms part of BRIF’s overarching Terms & Conditions and must be read together with the Privacy Policy and Refund & Return Policy. If there is any inconsistency, the Terms & Conditions shall prevail, followed by the Refund & Return Policy for refund/return matters.

14) Contact & Support

Shipping & Delivery Support
Email: cs@brinnovatefuture.com (typical response within 24 hours)
WhatsApp: +60 12-301 1610 (9:00 AM – 10:00 PM, GMT+8)
Office: Selangor, Malaysia

Customer Support Hours: Monday – Sunday, 9:00 AM – 10:00 PM (GMT+8)
(Order processing occurs on business days; no outbound shipments on the first Friday month due to inventory.)

15) Amendments

We may update this Policy at any time to reflect operational changes, legal requirements, or courier policies. The Last Updated date above indicates the most recent revision. Continued ordering after changes constitutes acceptance of the updated Policy.

© 2025 BR Innovate Future Sdn. Bhd.
All rights reserved.