Terms and Conditions
+60 12-301 1610
1. Definitions
“BR Innovate Future”, “We”, “Us”, “Our” — Refers to BR Innovate Future Sdn. Bhd., including its subsidiaries, affiliates, and authorized representatives.
- “Website” — Refers to the domain https://brinnovatefuture.my, including its subdomains, mobile applications, and any other digital platforms operated or managed by the Company.
- “User”, “You” — Refers to any individual or entity who accesses, browses, registers, or uses the Website or any Service, whether on a guest or registered basis.
- “Services” — Includes all digital products, memberships, subscriptions, software, consulting, and business solutions offered by the Company, whether free or paid.
- “Content” — Refers to all materials available on the Website, including text, graphics, images, videos, software, documents, designs, trademarks, and any other proprietary materials.
- “User Content” — Refers to any data, files, comments, reviews, or materials submitted, uploaded, or transmitted by a User through the Website or Services.
- “Payment Channels/Processors”: Banks, card schemes, FPX, e-wallet providers, BNPL platforms, and payment gateways that process payments for or on behalf of the Company.
2. Acceptance of Terms
By accessing or using our Website or Services, you acknowledge and agree to the following:
- Confirm that you are at least eighteen (18) years of age, or have obtained verifiable parental or guardian consent.
- Agree to comply fully with these Terms and all applicable laws and regulations of Malaysia.
- Acknowledge that you have read, understood, and accepted our Privacy Policy.
The Company reserves the right to verify user identity or age before granting access to certain Services.
3. Account Registration & Ownership
3.1 – Single-Account Policy. Each User may maintain only one (1) registered account. Creating or operating multiple accounts under the same identity, phone number, device, household, or beneficial owner is strictly prohibited. Detected multi-accounts and related balances (including credits/commissions) may be permanently suspended.
3.2 – KYC Verification. We may request NRIC/Passport, SSM documents, proof of address/ownership, and any supporting information before activation, continued access, or release of orders. Failure to complete KYC may result in restriction, suspension, or termination.
3.3 – Non-Transferability. Accounts, credentials, wallet balances, credits, points, or commissions are personal and non-transferable. Unauthorized sale, assignment, lending, or shared use leads to immediate termination and forfeiture.
3.4 – Business/Corporate Accounts. Corporate or reseller accounts must be registered in the legal entity name. The entity and its authorized representatives are jointly and severally responsible for all actions taken via the account. Ownership changes must be notified within fourteen (14) business days.
4. Permitted and Prohibited Use
You may use our Website and Services solely for lawful and authorized purposes. By accessing or using any part of our platform, you agree not to engage in any activity that could compromise its integrity, security, or operation. In particular, you shall not:
Security Violations — Attempt to gain unauthorized access, probe, scan, or interfere with any systems, networks, or user accounts connected to our Services.
Content Misuse — Copy, extract, redistribute, reproduce, or otherwise exploit any content, data, or materials from our Website or Services without our prior written consent.
Commercial Restrictions — Resell, sublicense, or use our Services for unauthorized commercial gain, including creating derivative services or competing platforms.
Malicious Activities — Upload, transmit, or distribute any viruses, malware, or harmful code, or engage in spamming, denial-of-service (DoS), or other disruptive activities.
Account Manipulation — Create, operate, or use multiple accounts for the purpose of exploiting promotions, commissions, or referral programs in an abusive manner.
Impersonation or Misrepresentation — Impersonate the Company, its employees, agents, or partners, or falsely claim any affiliation or authorization.
Any violation of this policy may result in immediate suspension or termination of your account, civil or criminal action, and, where applicable, referral to relevant authorities.
5. User Conduct
- Harass, threaten, defame, or impersonate others.
- Post, share, or transmit unlawful, obscene, defamatory, or misleading material.
- Collect or exploit personal data of others without explicit consent.
6. Intellectual Property Rights
- Copy, reproduce, modify, distribute, or publicly display any part of the Content or software;
- Reverse-engineer, decompile, or disassemble any part of the Website or Services;
- Use our trademarks, trade names, or branding in any way that may cause confusion.
7. Account Security & Credentials
You are responsible for safeguarding credentials (username, password, OTP) and for all activity under your account.
- Use strong, unique passwords and secure devices/networks.
- Notify us immediately of suspected compromise.
- We may limit concurrent sessions, log devices/IPs, and apply adaptive checks (e.g., 2FA) to protect accounts.
We are not liable for unauthorized access resulting from your negligence or device compromise.
8. Services & Payments
8.1 Service Modifications
All Services are offered at the sole discretion of BR Innovate Future Sdn. Bhd. and may be modified, suspended, or discontinued at any time, with or without prior notice. The Company shall not be liable for any loss, damage, or inconvenience arising from such modifications or interruptions.
8.2 Digital Products
Unless expressly stated otherwise, all sales of digital or electronic goods — including but not limited to vouchers, reloads, licenses, and activation codes — are final, non-refundable, and non-reversible once delivered, activated, or redeemed. Customers are responsible for verifying all order details and recipient information before completing a purchase.
8.3 Pricing & Currency
All prices are quoted and transactions are processed in Malaysian Ringgit (MYR) unless otherwise specified. Prices are subject to change without prior notice and may vary depending on applicable taxes, fees, and payment gateway charges.
8.4 Subscriptions
Subscription-based Services automatically renew according to the applicable billing cycle unless cancelled prior to the renewal date. Customers are solely responsible for managing their subscription status through their account dashboard or by contacting customer support before the renewal date.
8.5 Payments & Gateways
All payments are securely processed through approved third-party payment gateways, including but not limited to banks, eWallets, and BNPL (Buy Now Pay Later) partners. Each payment is subject to the respective terms and conditions of the payment provider. By completing a transaction, you acknowledge and agree to those terms.
8.6 Fraud, Abuse, or System Errors
The Company reserves the right to refuse, hold, or cancel any order or transaction if fraudulent activity, unauthorized use, abuse of promotions, or system error is suspected. In such cases, the Company may suspend related accounts, withhold settlements, and report the matter to relevant authorities if necessary.
9. Payment Channels & Processors (Critical Protection)
9.1 Payer Identity Matching. The name on the payment instrument (bank account, card, e-wallet) must match the registered account holder. Third-party or proxy payments are prohibited without our prior written consent.
9.2 Authorized Channels. Payments must be completed only via our approved channels (e.g., FPX, recognized e-wallets/QR, PCI-DSS card gateways, approved BNPL). Payments made through unlisted intermediaries or personal accounts are not recognized and are outside our refund coverage.
9.3 Verification & Holds. We and/or Payment Processors may place verification holds, require additional documentation, or delay clearance up to fourteen (14) business days for compliance/security reasons.
9.4 Chargebacks & Disputes.
(a) You agree not to initiate a chargeback without first contacting cs@brinnovatefuture.com and giving us a reasonable opportunity to resolve the issue.
(b) You authorize us to submit evidence to the Payment Processor to represent a chargeback.
(c) Where permitted by law, you agree to be responsible for any Processor-imposed fees, penalties, or assessment costs arising from invalid, fraudulent, or abusive chargebacks, and you authorize set-off against your balances or future payouts.
9.5 Negative Balances & Recovery. If your account results in a negative balance (e.g., due to chargeback, reversal, fraud), you shall promptly pay the outstanding amount. We may collect by set-off, invoice, or legal action and recover reasonable collection costs and legal fees.
9.6 Processor Independence & Indemnity. Payment Processors are independent contractors, not parties to these Terms. You agree to indemnify and hold harmless the Company, its directors/employees, and our Payment Processors from claims, losses, or liabilities arising out of: (i) your breach of these Terms or Processor terms; (ii) fraudulent or unauthorized transactions; (iii) misuse of the Services; or (iv) regulatory non-compliance attributable to your actions.
9.7 Outages & Maintenance. The Company and Payment Processors do not guarantee uninterrupted availability. We are not liable for delays or failures caused by bank/network outages, maintenance windows, or force majeure.
10. Anti-Money Laundering (AMLA) & Prohibited Transactions
We comply with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). You shall not use the Services for:
(a) illegal activities; (b) unlicensed financial services; (c) laundering or concealing proceeds; (d) selling or reselling restricted digital goods/PINs/credits without authorization; (e) schemes or manipulations to bypass fees/taxes or exploit rewards.
Transactions may be screened; suspicious activity may be reported to Bank Negara Malaysia without prior notice.
11. Data Protection & Privacy
11.1 Compliance with Law. The Company collects, processes, and stores personal data in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all applicable data privacy regulations.
11.2 Purpose of Data Processing. Personal data may be collected and processed for the following legitimate business purposes:
To facilitate service provision, account registration, and user verification;
To enable communication, billing, audit, and compliance activities;
To support fraud detection, risk assessment, and technical security;
To improve service quality and user experience.
11.3 Security Measures. We implement reasonable and appropriate technical and organizational safeguards to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
These safeguards include, but are not limited to:
Encryption in transit and secure data storage;
Role-based access control and authentication;
Regular security monitoring and system audits.
11.4 User Responsibility. Users are responsible for maintaining the confidentiality of their login credentials and ensuring the security of their devices. The Company shall not be liable for losses arising from unauthorized access due to negligence or information sharing by the user.
11.5 Privacy Policy Reference. For comprehensive information on data handling practices, user rights (including access, correction, and withdrawal of consent), and data retention procedures, please refer to the official Privacy Policy available on our Website.
12. Third-Party Services & Integrations
12.1 General Notice. Our Website and Services may include links, tools, or integrations provided or operated by third-party entities, such as payment gateways, analytics providers, communication tools, or plugin services. These are made available solely for user convenience and do not constitute any form of endorsement, sponsorship, or guarantee by the Company.
12.2 Third-Party Responsibility. The Company has no control over and assumes no responsibility for:
The content, accuracy, legality, or availability of third-party websites or services;
The security, data handling, or privacy practices of such third parties;
Any errors, service interruptions, or data breaches arising from the use of third-party integrations.
12.3 User Acknowledgment. Your interaction with any third-party website, tool, or service is entirely at your own risk and is governed by the respective terms and conditions and privacy policies of those providers. We strongly recommend that you review such policies carefully before engaging with any third-party platform.
13. Delivery, Risk of Loss & Digital Fulfilment
Physical and digital fulfilment terms (processing times, shipping options, risk transfer, redelivery) are governed by our Delivery & Shipping Policy.
Refund/return eligibility, evidence requirements, deductions, and timelines are governed by our Return & Refund Policy.
For digital goods, once delivered/activated to the identifiers you supplied, the transaction is deemed completed and non-reversible unless required by law.
14. Warranties & Disclaimers
The Services and Content are provided on an “as is” and “as available” basis without warranties of any kind (including uninterrupted access, accuracy, or error-free performance). To the extent permitted by law, we disclaim all implied warranties (merchantability, fitness for purpose, non-infringement).
15. Limitation of Liability
To the fullest extent permitted by Malaysian law:
The Company shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profit, goodwill, or data.
The Company’s total cumulative liability for any claim shall not exceed the total amount paid by the User for the Service in the preceding twelve (12) months.
All Services are provided on an “as is” and “as available” basis, without warranty of uninterrupted access, accuracy, or error-free performance.
These limitations do not affect statutory consumer rights under the Consumer Protection Act 1999.
16. Suspension, Investigation & Enforcement
We may audit, investigate, suspend, restrict, or terminate accounts without prior notice where violations or risks are suspected (including identity or payment inconsistencies, chargeback abuse, impersonation, system abuse). Investigations typically complete within 7–14 business days and may involve data logs, Processor records, and cooperation with authorities. There is no compensation for valid suspensions/terminations. Appeals: within 7 days to cs@brinnovatefuture.com.
17. Indemnity
You agree to indemnify and hold harmless the Company, its directors, employees, affiliates, and Payment Processors from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms or policies; (b) violation of law or third-party rights; (c) misuse of the Services; (d) chargebacks, reversals, or fraud attributable to your conduct.
18. Dispute Resolution
18.1 Good-Faith Resolution. Users agree to first seek informal resolution by contacting the Company in writing at cs@brinnovatefuture.com within thirty (30) days from the date the issue arises. The Company shall be given reasonable time to investigate and attempt to resolve the matter in good faith.
18.2 Mediation. If the dispute remains unresolved after good-faith efforts, the parties shall refer the matter to mediation administered by the Malaysian Mediation Centre (MMC) in Kuala Lumpur, conducted in English or Malay.
All mediation costs shall be shared equally between the parties unless otherwise agreed.
18.3 Arbitration & Interim Relief. If mediation fails to resolve the dispute, the matter shall be finally and exclusively settled by binding arbitration under the Asian International Arbitration Centre (AIAC) Arbitration Rules.
Seat of Arbitration: Kuala Lumpur, Malaysia
Language: English
Number of Arbitrators: One (1)
The Company reserves the right to seek interim injunctive or equitable relief, including freezing or restraining orders, from the High Court of Malaya at Kuala Lumpur to prevent ongoing harm, fraud, or misuse pending arbitration.
18.4 Class Action Waiver & Limitation Period. All disputes must be pursued on an individual basis only. Users agree not to participate in any class, collective, or representative action against the Company.
Any claim must be brought within twelve (12) months from the date the cause of action arose; otherwise, it shall be permanently barred.
18.5 Confidentiality. All communications, negotiations, mediation sessions, and arbitration proceedings conducted under this Section shall be treated as strictly confidential, except where disclosure is required by law, regulatory authority, or court order.
18.6 Governing Law & Jurisdiction. This Agreement and all disputes arising hereunder shall be governed by and construed in accordance with the laws of Malaysia.
Subject to the arbitration clause above, the High Court of Malaya at Kuala Lumpur shall have exclusive jurisdiction over any judicial proceedings relating to enforcement or interim relief.
19. Amendments to Terms
The Company reserves the right to amend or update these Terms at any time.
Changes will be communicated via email, website notice, or in-service announcements.
Continued use of our Services following any update constitutes your acceptance of the revised Terms.
20. Accuracy of Information
Users are responsible for ensuring that all information provided to the Company is true, accurate, and complete.
Providing false, misleading, or fraudulent details may result in account suspension, service denial, and potential legal action.
21. Compliance with Malaysian Law
This Agreement complies with all applicable Malaysian legislation, including but not limited to:
Contracts Act 1950
Personal Data Protection Act 2010 (PDPA)
Consumer Protection Act 1999
Copyright Act 1987
Communications and Multimedia Act 1998
Electronic Commerce Act 2006
In the event of inconsistency between language versions, the English version shall prevail.
22. Legal Notice and Disclaimer
This document constitutes a legally binding agreement between BR Innovate Future Sdn. Bhd. and the User.
By accessing or using our Services, you acknowledge that:
- You have read, understood, and agree to be bound by these Terms
- You are authorized to enter into this agreement
- You consent to our collection and use of information as described in our Privacy Policy
The Company reserves the right to interpret, modify, or enforce these Terms at its sole discretion to protect its legal and commercial interests.
Contact Information
BR Innovate Future Sdn. Bhd.
Email: cs@brinnovatefuture.com
WhatsApp: +60 12-301 1610 (9:00 AM – 10:00 PM daily)
Website: https://brinnovatefuture.my